Customer Service / Information Centre

At Parkmore, we understand the importance of an enjoyable shopping experience. This is why we work hard at providing the most comfortable and convenient shopping experience for you and your family. This all starts with our incredibly friendly and helpful Guest Services Reprensentatives, who are available seven days a week and can be found just outside Big W.

Our Guest Service Representatives are happy to assist you anyway that they can. A few of the services they provide include: 
 

• Free wheelchair, motorised scooter and stroller hire (bookings essential)
• Kiddy cruiser hire
• Gift wrapping service
• Public transport information
• Taxi bookings
• Community information and services
• Assistance with lost children or family members in the Centre
• Lost and found property 
• Help you find the store you’re looking for 
• Parcel Point Drop off and Collection Centre 



Language Board 

To celebrate cultural diversity in Keysborough and enhance the communication between our team and our customers we have launched a Language Board at the Guest Service Desk!
This board outlines the staff on duty and what language they speak. If there are members of our community that English is their second language there is now opportunity to speak in their native tongue to one of our Centre staff.
We also have an online tool available at the desk to translate written messages if assistance is required in writing.
We hope this is a useful service for our community.